Important Note to Help Us Process Your Suspension Faster:
To avoid back and forth in emails, please select a date as close as possible to the direct debit dates of your membership. Example: If you want your suspension to start in 2 weeks, then, below select the 'suspension start date' CLOSEST to or ON your membership payment date in 2 weeks time.
Requested Pause Length
*
Select Option Standard 4 Week Block Shorter (see below note, no suspension) Longer - up to 12 wks (approved by manager)
If you are away or unwell for a period shorter than the Standard 4 Week Suspension block. We can either organise for you catch up sessions for the time you miss, OR online/home workouts with some online video calls for accountability or nutrition coaching whilst you are away.
Pause Terms:
I acknowledge that this is the only 4 Week Block in this Calendar Year I can use. I acknowledge that I have not used my 4 week suspension period yet this year, and that this is the only suspension block I am entitled to this year.
For Memberships which began AFTER May 25th 2024, a weekly $20 fee will apply to hold your space in your sessions, coach's roster and membership slot whilst you are away. This is to help keep you consistent, accountable and focused, whilst securing your spots in your preferred sessions times and coach's rosters for when you return, and so we can guarantee consistent income for our trainers. For medical suspensions, no fees will apply with a valid medical certificate.
All suspension periods will get added to the end of the membership's minimum term agreement.
For Memberships which began BEFORE May 25th 2024, no fees apply during your suspension term.
Membership payments will AUTO RE-COMMENCE after an approved suspension, often, without a warning from us. It is the member's responsibility to keep track of when their next payment is due to avoid $10 failed payment fees. No refunds will be approved for members who forgot their suspension was finishing.
