1. Access to classes
If you are on a waitlist, you will be automatically moved and immediately confirmed on the class when a space becomes available. Please keep track for change of status on your F45 app.
For health and safety reasons, we have a policy of maximum 1 class per day
2. Waiver Form
You agree to sign a waiver form with F45
3. Cooling off period
You can cancel your membership with us up to 14 days from the date you commenced training (for the avoidance of doubt the 14 day period commences from the day you complete your first session with F45). This is only applicable to new membership agreements. If you cancel within the 14 day cooling off period, F45 will refund your money less any set-up fee or the value of any promotional item such as a heart rate monitor F45 have given you upon joining with us.
4. Minimum age
The minimum age for training with F45 Ealing is 18. We may ask for proof of age, to be provided before training with us.
5. Your Health
You warrant that you are in good physical condition and you know of no medical or other reason why you cannot or should not do active or passive exercise. You recognize that the fitness instructor(s) is not able to provide me with medical advice regarding my fitness, and that this information is used as a guideline to the limitations of my ability to exercise.
I agree to not hold any certified trainer or directors of F45 liable for any injury that may occur during an F45 session.
6. Paying for memberships
Membership fees are paid in advance by debit or credit card.
7. Meeting Your Responsibilities
You must make sure:
· your account can accept charges
· there is enough money in your account on the payment day
· you tell us if you are transferring or closing your account at least 72 hours before the next charge
· you tell us about any changes to your credit card, such as its expiry date or number, at least 72 hours before your next charge
8. What happens if your payment is declined or fails for any reason?
If you do not fully pay your fees on the due date, F45 will suspend access to F45 until any outstanding balance has been paid and you have given us your updated card details if they are required. F45 will continue to debit your nominated account without notice, until F45 have received the total amount you owe F45.
F45 will make a reasonable effort to advise you on the status of the failed payments by letting you know beforehand by:
• phoning you
• writing to the email address you provided for membership/s in your name, you must make sure that the payment method you choose remains valid for the length of your agreement. This includes third-party accounts. If the details you give us fail, you are liable for all resulting fees. You should update your details and are obligated to complete your minimum term of payments.
9. Can F45 change your agreement?
F45 may sometimes add to, change or remove our terms and conditions. This includes changing the opening and closing hours, the F45 services and facilities and membership fees. Sometimes, F45 may also close for refurbishment to improve the facilities. If this substantially reduces our ability to provide our service to you, F45 will reduce your membership fees accordingly on a pro-rata basis. The most up-to-date terms and conditions always apply. F45 will give you at least 14 days’ notice of any changes. If F45 do not fulfill our obligations to you, you may be able to cancel your membership. Unless the law states otherwise, you won’t have any other claim against us if this happens.
10. Can F45 increase your fees?
F45 reserves the right to increase your fees only at any time after your agreement has ended. F45 will make a reasonable effort to tell you about this at least 14 days beforehand by writing to the address you last gave us (which may be an email address). F45 will consider that you have received our letter or email on the second business day after it is sent.
Where F45 have made a reasonable effort to let you know about a fee increase, you authorise us to increase any debits from your nominated account.
11. Suspensions and Cancellations
F45 understands that from time to time you may not be able to train due to holidays, rest periods, becoming sick or injured or wish to cancel your membership altogether. The following rules apply to suspensions and cancellations:
Suspensions:
Memberships can be paused at any time with at least 5 days notice prior to date of suspension. You action this by completing the Pause form.
· One week minimum
· Five week maximum suspension
· A one-off fee of £20 per suspension
· Pauses cannot be backdated. Periods paused will not count towards your contractual minimum term, and will extend any applicable minimum term by the number of paused weeks taken. Membership may not be paused during the notice period of a cancellation request.
Cancellations:
Out Of Contract: Minimum 28 days’ notice to cancel.
·Cancelling before your minimum term is completed,
Cancellation fee: 50% of remainder contract value.
12. F45 is able to take photos or videos to display on social media from time to time.